Terms of service

These terms govern services offered by Arraigo Digital Inc. through www.arraigodigital.com and our official contact channels.

You accept these terms by expressly agreeing during checkout or onboarding, or through a written agreement. Any specific proposal or service agreement sets out the applicable scope and takes precedence if terms conflict.

Arraigo Digital provides:

• Digital marketing: strategy, advertising campaigns, analytics, tracking, and optimization.
• SaaS products: subscription access to software platforms and tools.
• Custom software: design, development, integrations, automation, and agreed maintenance.

The applicable proposal, subscription plan, or service agreement defines deliverables, priorities, timelines, and support. Services may be project-based, ongoing, or subscription-based.

• Initial discussion to understand goals and needs.
• Clear scope, fees, timing, and applicable commercial terms.
• Client approval before work starts.
• Implementation, updates, and reviews appropriate to the service.
• Performance reporting or testing and delivery, where applicable.
• Support and maintenance according to the agreed plan.

Clients agree to provide accurate information, authorized materials, necessary access and timely approvals; maintain appropriate backups where relevant; and pay agreed fees on time.

Fees, currency, payment schedule and initial charges are shown in the proposal or before purchase. Unless agreed otherwise, service starts after acceptance and any applicable initial payment.

Subscriptions are billed in advance and automatically renew at the frequency disclosed at checkout until cancelled. By subscribing, the client authorizes recurring charges. Price changes will be communicated before taking effect.

Applicable taxes are charged where required by law. Advertising spend and third-party costs, such as domains, hosting, licenses and APIs, are separate unless expressly included. For advertising services, clients control their advertising budgets and ordinarily pay platforms directly.

Clients retain ownership of their advertising accounts, social media profiles, domains, brands and data. Once custom work is paid for, the client receives the rights in deliverables specified in the agreement, subject to independently licensed components. SaaS subscriptions provide a right to use the product under the subscribed plan, not ownership of the software.

We may feature work in our portfolio unless confidentiality or other written terms prohibit it.

Revisions and optimizations follow the agreed scope and cadence. Significant changes, added functionality, or out-of-scope work may need prior approval of a revised quote.

We provide services with professional care. Software warranties, support levels and error fixes follow the applicable plan or agreement and relevant law.

We cannot guarantee specific sales, students, clients, search rankings, traffic or conversions. Results depend on multiple factors; external platforms and third-party services may also experience interruptions.

We treat clients’ non-public information with reasonable confidentiality and use it to provide contracted services, except where disclosure is authorized or required by law.

One-time projects may be cancelled under their agreement, with charges for work performed and approved costs where applicable.

Unless a specific agreement states otherwise, monthly managed services may be cancelled by written notice at least 15 days before the next charge. SaaS subscriptions follow the cancellation period and process disclosed at purchase. Cancellation prevents future renewals; the current paid period is not refundable except where required by law or otherwise agreed. Services may be suspended for nonpayment or misuse, with advance notice when reasonably possible.

Personal data collected through our website is governed by our Privacy policy.

When marketing, SaaS, or custom software services process client or end-user personal data, the parties will define relevant responsibilities and any necessary data-processing terms.

These terms are governed by the laws of Alberta and applicable federal laws of Canada, without limiting mandatory protections that may apply to a client.

We aim to resolve disagreements through good-faith communication before pursuing legal remedies.

For questions about these terms, email informacion@arraigodigital.com.